Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 4901 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4901		Issue :	3
	Detected Date:	28/01/2016		Detected Time:	02:09
	Start Date:	28/01/2016		Start Time:	01:59
	Anticipated Clear Date:	28/01/2016		Anticipated Clear Time:	08:00
	Next Update Date:	28/01/2016		Next Update Time:	07:30
	Incident Headline:	ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 151 Broadband customers. : Root cause proven to on IMT4906/16, an SDH fault at Plymouth. With the assistance of the onsite EES engineer the root cause has been identified. The faulty SDH card is now being replaced. Due to where the fault lies within the SDH platform remote re-routes were not possible. Estimated time of repair unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01736

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