Saturday, January 30, 2016

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 5329 : Issue 4 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 5329   Issue : 4  
  Detected Date: 29/01/2016   Detected Time: 21:53  
  Start Date: 29/01/2016   Start Time: 10:58  
  Anticipated Clear Date: 31/01/2016   Anticipated Clear Time: 17:00  
  Next Update Date: 30/01/2016   Next Update Time: 17:00  
  Incident Headline: : DURNESS MUX 301 : LOSS OF SERVICE (CI)  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Unable to resource engineer to this remote site, due to bad weather. Local patch manager has been in touch with a Helicopter company who will reassess weather conditions this afternoon to see if a flight will be possible on Sunday 31st January. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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