Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 5329 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5329		Issue :	7
	Detected Date:	29/01/2016		Detected Time:	21:53
	Start Date:	29/01/2016		Start Time:	10:58
	Anticipated Clear Date:	01/02/2016		Anticipated Clear Time:	17:00
	Next Update Date:	31/01/2016		Next Update Time:	20:30
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	EES engineers are onsite at Carbreck and have proved the fault to 2 Radio Indoor Units, spares have been located to Inverness, Kirkwall & Portree. Local patch manager will again arrange for a helicopter to Carbreck for the 1st February weather permitting. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01971

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.