Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 5329 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5329		Issue :	FINAL
	Detected Date:	29/01/2016		Detected Time:	21:53
	Start Date:	29/01/2016		Start Time:	10:58
	Actual Clear Date:	02/02/2016		Actual Clear Time:	16:38
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:38 after a hardware change at Carbreck radio station. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01971
	Duration:	4 days 05 hours 39 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.