Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 5329 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5329		Issue :	10
	Detected Date:	29/01/2016		Detected Time:	21:53
	Start Date:	29/01/2016		Start Time:	10:58
	Anticipated Clear Date:	02/02/2016		Anticipated Clear Time:	17:00
	Next Update Date:	02/02/2016		Next Update Time:	09:00
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The fault was not due to the Radio Indoor Unit, the EES engineer has carried out the hardware change which did not rectify the fault. The suspected fault is now either the Radio Outdoor Unit or the cable feeding the mast. Riggers are now required on site for tomorrow morning, which the local patch manager is organising. The All Terrain Vehicle ( ATV ) is on standby for the riggers to get to site. Further spares are being sourced by the local patch manager. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01971

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