Broadband Incident Report : ADSL :[HEMYOCK]: MUX 301 : LOSS OF SERVICE : Reference 9648 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9648		Issue :	FINAL
	Detected Date:	25/02/2016		Detected Time:	08:08
	Start Date:	25/02/2016		Start Time:	08:05
	Actual Clear Date:	25/02/2016		Actual Clear Time:	10:18
	Incident Headline:	ADSL :[HEMYOCK]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01404 01823
	Duration:	0 days 02 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.