Thursday, February 25, 2016

Broadband Incident Report : : MULTIPLE MUX SCOTLAND: EPEW : Reference 9605 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9605   Issue : 1  
  Detected Date: 24/02/2016   Detected Time: 23:23  
  Start Date: 24/02/2016   Start Time: 23:23  
  Anticipated Clear Date: 25/02/2016   Anticipated Clear Time: 01:23  
  Next Update Date: 25/02/2016   Next Update Time: 23:23  
     
  Incident Headline: : MULTIPLE MUX SCOTLAND: EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: A CARD CHANGE IS REQUIRED AT EDINBURGH DONALDSON. THIS WILL TAKE PLACE 26/02 BETWEEN 02:00 AND 06:00 WITH AN EXPECTED DOWNTIME OF UPTO 1 HOUR. : FOLLOWING AN UNPLANNED OUTAGE AND TO MITIGATE THE CHANCE OF ANOTHER, A CARD CHANGE IS REQUIRE AT EDINBURGH DONALDSON  
  Dialling Codes Affected:
0125901261013600138101387
0143101436014560146101463
0147001471014780148501542
0154601556015570157601583
0158601599016310164101667
0168301687018210182801847
0186201880To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: