Broadband Incident Report : ADSL : NEWBURGH ABERDEEN : MUX 101 : LOSS OF SERVICE : Reference 9402 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9402		Issue :	3
	Detected Date:	24/02/2016		Detected Time:	08:24
	Start Date:	24/02/2016		Start Time:	08:20
	Anticipated Clear Date:	24/02/2016		Anticipated Clear Time:	12:30
	Next Update Date:	24/02/2016		Next Update Time:	11:30
	Incident Headline:	ADSL : NEWBURGH ABERDEEN : MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	EES engineer is currently on site at Aberdeen carrying out investigations. Spares have been ordered, ETA 10:30. Re routes have been requested for two total care circuits. A Precision Test Officer ( PTO ) has been requested for as a precautionary measure who is now on site. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01358

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