Thursday, September 29, 2016

Broadband Incident Report : ADSL : RISELEY MUX 301 : LOSS OF SERVICE : Reference 49466 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49466   Issue : FINAL  
  Detected Date: 29/09/2016   Detected Time: 13:13  
  Start Date: 29/09/2016   Start Time: 13:10  
  Actual Clear Date: 29/09/2016   Actual Clear Time: 22:50  
     
  Incident Headline: ADSL : RISELEY MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 492 Broadband customers.  
  Closure Details: Customer service was restored at 22:50 following the repair of a fibre cable at Riseley. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01234
 
  Duration: 0 days 09 hours 39 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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