Broadband Incident Report : ADSL :[RISELEY BEDS]: MUX 301 : LOSS OF SERVICE : Reference 49466 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49466		Issue :	3
	Detected Date:	29/09/2016		Detected Time:	13:13
	Start Date:	29/09/2016		Start Time:	13:10
	Anticipated Clear Date:	29/09/2016		Anticipated Clear Time:	23:27
	Next Update Date:	29/09/2016		Next Update Time:	23:00
	Incident Headline:	ADSL :[RISELEY BEDS]: MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The cables are now in the ground and the team are preparing the cables for splicing. This is expected to take until 22:00. Once the prep work is completed, splicing will commence. Estimated completion time is anticipated to be at 04:00. Root cause has been identified to be 3rd party damage to multiple fibre cables. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01234

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.