Broadband Incident Report : ADSL : LOCHGOILHEAD : MUX 101 : LOSS OF SERVICE : Reference 49049 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49049		Issue :	2
	Detected Date:	27/09/2016		Detected Time:	09:53
	Start Date:	27/09/2016		Start Time:	09:51
	Anticipated Clear Date:	27/09/2016		Anticipated Clear Time:	14:00
	Next Update Date:	27/09/2016		Next Update Time:	13:00
	Incident Headline:	ADSL : LOCHGOILHEAD : MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Current Situation: This is running as a child case of the parent P1 incident IMT49054/16. Tasks has been raised for an EES engineer to attend Arrochar ETA 11:15 and Lochoilhead, the same engineer will attend if required. Spares have been ordered without an ETA at this time. The broadband circuit cannot be rerouted as the ASDH is out of comms.
	Dialling Codes Affected:	01301

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