Broadband Incident Report : : CHEWTON MENDIP MUX 302 : EMERGENCY PEW : Reference 49857 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49857		Issue :	1
	Detected Date:	02/10/2016		Detected Time:	12:59
	Start Date:	02/10/2016		Start Time:	12:59
	Anticipated Clear Date:	03/10/2016		Anticipated Clear Time:	06:00
	Next Update Date:	03/10/2016		Next Update Time:	02:00
	Incident Headline:	: CHEWTON MENDIP MUX 302 : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Whilst monitoring our network we have identified errors on NW 20694 EA card at Exeter. The errors are not impacting customer service at this time and no customer fault reports have been received, however as part of proactively carrying out a resolution we will replace the STM-16 card during the Out of Hours window of 00:01 ? 06:00 on 03/10/16. The customer impact will be for 15 minute?s outage with an additional 15 minutes if we need to carry out roll back actions. We will keep you updated via this incident. : No impact currently
	Dialling Codes Affected:	01761 01805 01837

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