Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25819		Issue :	3
	Detected Date:	16/05/2017		Detected Time:	07:29
	Start Date:	16/05/2017		Start Time:	07:26
	Anticipated Clear Date:	16/05/2017		Anticipated Clear Time:	11:00
	Next Update Date:	16/05/2017		Next Update Time:	11:00
	Incident Headline:	: EGERTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An EES engineer has been tasked to Canterbury and is expected to arrive for 09:30. Donor spares have been identified on site for this suspected hardware failure. Replacement hardware has also been ordered from London stores and are expected to arrive by 11:30. The estimated time of repair is unknown at present. Next update will be issued by 11:00 once the engineer completes the hardware change or sooner with a significant development.
	Dialling Codes Affected:	01233

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