Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25819		Issue :	5
	Detected Date:	16/05/2017		Detected Time:	07:29
	Start Date:	16/05/2017		Start Time:	07:26
	Anticipated Clear Date:	16/05/2017		Anticipated Clear Time:	18:00
	Next Update Date:	16/05/2017		Next Update Time:	16:00
	Incident Headline:	: EGERTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Due to the size of the shelf, the courier has had to provide larger vans for transportation and this has delayed the collection time and therefore delivery times which are now 16:00. The continued search for a donor has proved fruitful and one has been located at Eltham. Once collected the journey time is approx. an hour. Reroutes have not been feasible. Estimated time of repair is unknown at present. Next update will be issued by 16:00 with an update on progress.
	Dialling Codes Affected:	01233

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