Tuesday, May 16, 2017

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 6 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 25819   Issue : 6  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Anticipated Clear Date: 16/05/2017   Anticipated Clear Time: 18:00  
  Next Update Date: 16/05/2017   Next Update Time: 17:45  
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Spare hardware is en route to site with ETAs of 16:30 and 18:00. The vendor is on site and has removed the faulty shelf in readiness for the arrival of the spares. Estimated time of repair is unknown at present. Next update will be issued at 17:30 unless there is a significant development.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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