Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25819		Issue :	6
	Detected Date:	16/05/2017		Detected Time:	07:29
	Start Date:	16/05/2017		Start Time:	07:26
	Anticipated Clear Date:	16/05/2017		Anticipated Clear Time:	18:00
	Next Update Date:	16/05/2017		Next Update Time:	17:45
	Incident Headline:	: EGERTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare hardware is en route to site with ETAs of 16:30 and 18:00. The vendor is on site and has removed the faulty shelf in readiness for the arrival of the spares. Estimated time of repair is unknown at present. Next update will be issued at 17:30 unless there is a significant development.
	Dialling Codes Affected:	01233

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.