Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25819		Issue :	4
	Detected Date:	16/05/2017		Detected Time:	07:29
	Start Date:	16/05/2017		Start Time:	07:26
	Anticipated Clear Date:	16/05/2017		Anticipated Clear Time:	18:00
	Next Update Date:	16/05/2017		Next Update Time:	13:00
	Incident Headline:	: EGERTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The EES engineer has confirmed the shelf will need to be changed at Canterbury and a replacement has been ordered from Cardiff stores with an ETA of 14:30. Technical Services and the vendor have been engaged to prepare for the shelf change. Investigations are also underway to locate any donor equipment and attempt reroutes. Estimated time of repair is unknown at present. Next update will be issued by 13:00 once the engineer completes the hardware change or sooner with a significant development.
	Dialling Codes Affected:	01233

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.