Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 5

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	5
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	21:00
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services to 790 Broadband customers.
	Progress Details:	The root cause has been identified as part of the ongoing fibre cable failure at Glasgow and being managed under IMT623084/18 and this incident is now a child. Estimated time of restoration not yet known. Next update will be issued by 19:00 or upon a significant development.
	Dialing Codes Affected:	01360|01499|01700|01369

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