Thursday, January 25, 2018

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : 3  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 17:01  
  Anticipated CLEAR DATE: 25/01/2018   Anticipated CLEAR TIME: 22:01  
  Next Update Date: 25/01/2018   Next Update Time: 19:00  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services to 790 Broadband customers.  
  Progress Details: The ADSL and TNOC are liaising to identify cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:00 or upon a significant development.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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