Thursday, January 25, 2018

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : FINAL  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 17:01  
  Actual CLEAR DATE: 25/01/2018   Actual CLEAR TIME: 20:23  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Closure Details: Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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