Saturday, April 7, 2018

Broadband Incident Report : ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW : Reference 633893 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633893   Issue : 3  
  Detected DATE: 06/04/2018   Detected TIME: 21:37  
  START DATE: 06/04/2018   START TIME: 21:37  
  Anticipated CLEAR DATE: 07/04/2018   Anticipated CLEAR TIME: 06:00  
  Next Update Date: 07/04/2018   Next Update Time: 02:00  
     
  Incident Headline: ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW  
     
  Incident Details: Whilst monitoring our network we have identified an issue at TYNYGROES. The issue is not impacting customer service at this time and no customer fault reports have been received, however during the out of hours window of 02:00 to 06:00 on the 07/04/18 we will be proactively resolving this issue. We will keep you updated via this incident.  
  Progress Details: The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 07/04/18.  
  Dialing Codes Affected: 01492  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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