Tuesday, April 3, 2018

Broadband Incident Report : ADSL : OLDMELDRUM MUX 301 : LOSS OF SERVICE (CI) : Reference 633294 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633294   Issue : FINAL  
  Detected DATE: 03/04/2018   Detected TIME: 14:03  
  START DATE: 03/04/2018   START TIME: 13:49  
  Actual CLEAR DATE: 03/04/2018   Actual CLEAR TIME: 17:44  
     
  Incident Headline: ADSL : OLDMELDRUM MUX 301 : LOSS OF SERVICE (CI)  
     
  Closure Details: Customer service restored at 17:30 following a card change on the SDH platform at Aberdeen, which was managed on parent P2 incident IMT633302/18.  
  Dialing Codes Affected: 016518  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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