Broadband Incident Report : : NAILSEA MUX 101 : DEGRADED SERVICE : Reference 18402 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18402		Issue :	3
	Detected Date:	26/07/2009		Detected Time:	15:05
	Start Date:	26/07/2009		Start Time:	15:04
	Anticipated Clear Date:	26/07/2009		Anticipated Clear Time:	17:49
	Incident Headline:	: NAILSEA MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01275

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System Time Stamp: 26/07/2009 16:50

Broadband Incident Report : : NAILSEA MUX 101 : DEGRADED SERVICE : Reference 18402 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18402		Issue :	2
	Detected Date:	26/07/2009		Detected Time:	15:05
	Start Date:	26/07/2009		Start Time:	15:04
	Anticipated Clear Date:	26/07/2009		Anticipated Clear Time:	17:07
	Incident Headline:	: NAILSEA MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01275

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System Time Stamp: 26/07/2009 16:08

Broadband Incident Report : : NAILSEA MUX 101 : DEGRADED SERVICE : Reference 18402 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18402		Issue :	1
	Detected Date:	26/07/2009		Detected Time:	15:05
	Start Date:	26/07/2009		Start Time:	15:04
	Anticipated Clear Date:	26/07/2009		Anticipated Clear Time:	17:04
	Incident Headline:	: NAILSEA MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01275

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System Time Stamp: 26/07/2009 15:18

Broadband Incident Report : : BIRMINGHAM AREA 8 MUXS : LOSS OF SERVICE : Reference 18387 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18387		Issue :	FINAL
	Detected Date:	26/07/2009		Detected Time:	08:26
	Start Date:	26/07/2009		Start Time:	08:23
	Actual Clear Date:	26/07/2009		Actual Clear Time:	09:22
	Incident Headline:	: BIRMINGHAM AREA 8 MUXS : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012124 012132 012133 012135 012145 012150 012160 012168 01386 01527 01562 01386

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System Time Stamp: 26/07/2009 12:25

Broadband Incident Report : : BIRMINGHAM AREA 8 MUXS : LOSS OF SERVICE : Reference 18387 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18387		Issue :	3
	Detected Date:	26/07/2009		Detected Time:	08:26
	Start Date:	26/07/2009		Start Time:	08:23
	Anticipated Clear Date:	26/07/2009		Anticipated Clear Time:	12:22
	Incident Headline:	: BIRMINGHAM AREA 8 MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 09:22, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012132 012133 012135 012145 012150 012160 012168 01386 01527 01562 01386

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System Time Stamp: 26/07/2009 09:50

Broadband Incident Report : : BIRMINGHAM AREA 8 MUXS : LOSS OF SERVICE : Reference 18387 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18387		Issue :	2
	Detected Date:	26/07/2009		Detected Time:	08:26
	Start Date:	26/07/2009		Start Time:	08:23
	Anticipated Clear Date:	26/07/2009		Anticipated Clear Time:	10:23
	Incident Headline:	: BIRMINGHAM AREA 8 MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012132 012133 012135 012145 012150 012160 012168 01386 01527 01562 01386

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System Time Stamp: 26/07/2009 09:25

Broadband Incident Report : : BIRMINGHAM AREA 8 MUX S : LOSS OF SERVICE : Reference 18387 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18387		Issue :	1
	Detected Date:	26/07/2009		Detected Time:	08:26
	Start Date:	26/07/2009		Start Time:	08:23
	Anticipated Clear Date:	26/07/2009		Anticipated Clear Time:	10:23
	Incident Headline:	: BIRMINGHAM AREA 8 MUX S : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012132 012133 012135 012145 012150 012160 012168 01386 01527 01562 01386

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System Time Stamp: 26/07/2009 08:48