Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 16260 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16260		Issue :	FINAL
	Detected Date:	10/05/2014		Detected Time:	18:37
	Start Date:	10/05/2014		Start Time:	18:35
	Actual Clear Date:	10/05/2014		Actual Clear Time:	18:48
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 18:48 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189 01202 01208 01209 01227 01237 01243 01256 01258 01273 01278 01293 01342 01344 01376 01403 01404 01420 01424 01435 01444 01483 01548 01622 01634 01643 01702 01707 01727 01730 01732 01737 01749 01793 01794 01803 01822 01837 01884 01895 01903 01923 01962 01984 01992 0207224 0207267 0207517 0207538 0207622 0207719 0207736 0207751 0207937 0208297 0208299 0208318 0208390 0208463 0208473 0208501 0208534 0208575 0208578 0208664 0208677 0208689 0208693 0208696 0208761 0208769 0208777 0208789 0208830 0208835 0208852 0208948 0208972 0238032 0238039 0238042 0238055 0238058 0238066 0238067 0238086 0238087 0239229 0239273 0239285 0239229 0239273
	Duration:	0 days 00 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 16260 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16260		Issue :	1
	Detected Date:	10/05/2014		Detected Time:	18:37
	Start Date:	10/05/2014		Start Time:	18:35
	Anticipated Clear Date:	10/05/2014		Anticipated Clear Time:	21:00
	Next Update Date:	10/05/2014		Next Update Time:	20:00
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01189 01202 01208 01209 01227 01237 01243 01256 01258 01273 01278 01293 01342 01344 01376 01403 01404 01420 01424 01435 01444 01483 01548 01622 01634 01643 01702 01707 01727 01730 01732 01737 01749 01793 01794 01803 01822 01837 01884 01895 01903 01923 01962 01984 01992 0207224 0207267 0207517 0207538 0207622 0207719 0207736 0207751 0207937 0208297 0208299 0208318 0208390 0208463 0208473 0208501 0208534 0208575 0208578 0208664 0208677 0208689 0208693 0208696 0208761 0208769 0208777 0208789 0208830 0208835 0208852 0208948 0208972 0238032 0238039 0238042 0238055 0238058 0238066 0238067 0238086 0238087 0239229 0239273 0239285 0239229 0239273

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE : Reference 16234 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16234		Issue :	FINAL
	Detected Date:	10/05/2014		Detected Time:	15:55
	Start Date:	10/05/2014		Start Time:	15:36
	Actual Clear Date:	10/05/2014		Actual Clear Time:	16:16
	Incident Headline:	: KINGSTON NODE 04001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:16 after a power failure at Kingston. IMT16228/14 refers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01159 01162 01173 01179 01183 01189 01202 01206 01208 01209 012123 012178 01223 01224 01225 01227 01233 01234 01235 01237 01243 01244 01245 01249 01252 01254 01255 01256 01257 01258 01263 01264 01268 01270 01271 01273 01275 01276 01277 01278 01279 01282 01283 01284 01285 01288 01291 01293 01295 01296 01297 01299 01300 01302 01303 01304 01305 01306 01308 01322 01323 01325 01326 01328 01329 01332 01342 01344 01359 01362 01363 01364 01367 01371 01372 01373 01375 01376 01379 01380 01382 01386 01392 01394 01395 01403 01404 01409 014122 014188 014194 01420 01424 01425 01428 01433 01435 01438 01440 01442 01444 01446 01449 01451 01452 01453 01454 01458 01460 01462 01463 01469 01473 01474 01480 01483 01485 01488 01489 01491 01493 01494 01502 01508 015123 015125 015126 015135 015142 015148 015170 01525 01531 01536 01544 01547 01548 01553 01564 01566 01579 01580 01582 01590 01594 01603 01604 016144 016176 016177 016179 01621 01622 01623 01626 01628 01634 01635 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	Duration:	0 days 00 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE : Reference 16234 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16234		Issue :	1
	Detected Date:	10/05/2014		Detected Time:	15:55
	Start Date:	10/05/2014		Start Time:	15:36
	Anticipated Clear Date:	10/05/2014		Anticipated Clear Time:	18:00
	Next Update Date:	10/05/2014		Next Update Time:	18:00
	Incident Headline:	: KINGSTON NODE 04001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical conference call established. Power engineer tasked to site to investigate the engines not starting but resource has not yet been allocated and escalated to level 5. The local electricity board are on site investigating the cause of the mains failure. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01132 01159 01162 01173 01179 01183 01189 01202 01206 01208 01209 012123 012178 01223 01224 01225 01227 01233 01234 01235 01237 01243 01244 01245 01249 01252 01254 01255 01256 01257 01258 01263 01264 01268 01270 01271 01273 01275 01276 01277 01278 01279 01282 01283 01284 01285 01288 01291 01293 01295 01296 01297 01299 01300 01302 01303 01304 01305 01306 01308 01322 01323 01325 01326 01328 01329 01332 01342 01344 01359 01362 01363 01364 01367 01371 01372 01373 01375 01376 01379 01380 01382 01386 01392 01394 01395 01403 01404 01409 014122 014188 014194 01420 01424 01425 01428 01433 01435 01438 01440 01442 01444 01446 01449 01451 01452 01453 01454 01458 01460 01462 01463 01469 01473 01474 01480 01483 01485 01488 01489 01491 01493 01494 01502 01508 015123 015125 015126 015135 015142 015148 015170 01525 01531 01544 01547 01548 01553 01564 01566 01579 01580 01582 01590 01594 01603 01604 016144 016176 016177 016179 01621 01622 01623 01626 01628 01634 01635 01637 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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GOTT MUX 101 : DEGRADED SERVICE : Reference 15962 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15962		Issue :	FINAL
	Detected Date:	08/05/2014		Detected Time:	11:01
	Start Date:	08/05/2014		Start Time:	11:01
	Actual Clear Date:	08/05/2014		Actual Clear Time:	11:30
	Incident Headline:	: GOTT MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 11:30. Root cause not yet known. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01595
	Duration:	0 days 00 hours 29 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GOTT MUX 101 : DEGRADED SERVICE : Reference 15962 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15962		Issue :	1
	Detected Date:	08/05/2014		Detected Time:	11:01
	Start Date:	08/05/2014		Start Time:	11:01
	Anticipated Clear Date:	08/05/2014		Anticipated Clear Time:	15:00
	Next Update Date:	08/05/2014		Next Update Time:	13:00
	Incident Headline:	: GOTT MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01595

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.