Broadband Incident Report : EMERGENCY PEW TO CHANGE STANDBY PROCESSOR CARD ESR5.SHEFFIELD3 : Reference 1518 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1518		Issue :	1
	Detected Date:	12/01/2015		Detected Time:	12:17
	Start Date:	12/01/2015		Start Time:	12:17
	Anticipated Clear Date:	12/01/2015		Anticipated Clear Time:	14:17
	Next Update Date:	12/01/2015		Next Update Time:	14:07
	Incident Headline:	EMERGENCY PEW TO CHANGE STANDBY PROCESSOR CARD ESR5.SHEFFIELD3
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Customer impact: Processor card in slot B failed causing a loss of service to our customers, cisco have recommended changing it asap. Current Situation: The faulty processor card is in the standby slot. If the active card fails then customers may lose service if the B card fails again. We will attempt to change the card between 00:10 and 06:00 13/1/2015.
	Dialling Codes Affected:	01132 01133 01142 01143 01144 01158 01159 01205 01207 01226 01246 01257 01262 01287 01302 01325 01332 01388 01422 01427 01429 01430 01433 01434 01472 01484 01507 01509 01526 01529 01530 01535 01623 01636 01642 01652 01665 01670 01695 01709 01740 01748 01751 01754 01756 01757 01759 01765 01773 01830 01833 01845 01847 01904 01909 019126 019141 019143 019147 019152 019158 01924 01949 01964 01977 LLMY0

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 29 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1078		Issue :	29
	Detected Date:	09/01/2015		Detected Time:	07:59
	Start Date:	09/01/2015		Start Time:	07:57
	Anticipated Clear Date:	13/01/2015		Anticipated Clear Time:	11:00
	Next Update Date:	13/01/2015		Next Update Time:	09:00
	Incident Headline:	: SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:
	Dialling Codes Affected:	01320 01330 01349 01350 01381 01389 01397 01445 01456 01463 01466 01470 01471 01478 01520 01546 01549 01571 01586 01599 01631 01680 01700 01764 01770 01806 01838 01847 01848 01851 01854 01862 01863 01866 01880 01887 01967 01971 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : VPN : BIRMINGHAM : VPN :VWACC3.BIRMINGHAM : LOSS OF SERVICE : Reference 1505 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1505		Issue :	FINAL
	Detected Date:	12/01/2015		Detected Time:	11:17
	Start Date:	12/01/2015		Start Time:	10:39
	Actual Clear Date:	12/01/2015		Actual Clear Time:	13:00
	Incident Headline:	VPN : BIRMINGHAM : VPN :VWACC3.BIRMINGHAM : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 13:00 after Technical Support remotely shut down the affected protocol and then restore it gradually. Please note change of affected end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 02 hours 21 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : VPN : BIRMINGHAM : VPN :VWACC3.BIRMINGHAM : LOSS OF SERVICE : Reference 1505 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1505		Issue :	2
	Detected Date:	12/01/2015		Detected Time:	11:17
	Start Date:	12/01/2015		Start Time:	10:39
	Anticipated Clear Date:	12/01/2015		Anticipated Clear Time:	17:00
	Next Update Date:	12/01/2015		Next Update Time:	14:15
	Incident Headline:	VPN : BIRMINGHAM : VPN :VWACC3.BIRMINGHAM : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Third line technical support and the Vendor have been engaged to continue investigations into this failure. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BIRMINGHAM : VPN :VWACC3.BIRMINGHAM : LOSS OF SERVICE : Reference 1505 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1505		Issue :	1
	Detected Date:	12/01/2015		Detected Time:	11:17
	Start Date:	12/01/2015		Start Time:	10:39
	Anticipated Clear Date:	12/01/2015		Anticipated Clear Time:	12:39
	Next Update Date:	12/01/2015		Next Update Time:	12:17
	Incident Headline:	ADSL : BIRMINGHAM : VPN :VWACC3.BIRMINGHAM : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for{Unknown}VPN CUSTOMERS BIRMINGHAM Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 28 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1078		Issue :	28
	Detected Date:	09/01/2015		Detected Time:	07:59
	Start Date:	09/01/2015		Start Time:	07:57
	Anticipated Clear Date:	12/01/2015		Anticipated Clear Time:	09:00
	Next Update Date:	12/01/2015		Next Update Time:	09:00
	Incident Headline:	: SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	There are currently 343 Broadband customers still impacted across 3 muxes at Kilkenzie, Colintraive and Vidlin. The ADSL operational team continue to review the status of these muxes. There is no failure on the BT network and full restoration cannot be achieved until the local power company restores power to the area. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01320 01330 01349 01350 01381 01389 01397 01445 01456 01463 01466 01470 01471 01478 01520 01546 01549 01571 01586 01599 01631 01680 01700 01764 01770 01806 01838 01847 01848 01851 01854 01862 01863 01866 01880 01887 01967 01971 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 27 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1078		Issue :	27
	Detected Date:	09/01/2015		Detected Time:	07:59
	Start Date:	09/01/2015		Start Time:	07:57
	Anticipated Clear Date:	11/01/2015		Anticipated Clear Time:	12:00
	Next Update Date:	11/01/2015		Next Update Time:	09:00
	Incident Headline:	: SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	There are currently 567 Broadband customers still impacted across 5 muxes at Kilkenzie, Colintraive, Rosehall, Vidlin and Duntulm. The ADSL operational team continue to review the status of these muxes. There is no failure on the BT network and full restoration cannot be achieved until the local power company restores power to the area. Power has restored Kilkenzie however there is an issue with the mux that is now being dealt with. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01320 01330 01349 01350 01381 01389 01397 01445 01456 01463 01466 01470 01471 01478 01520 01546 01549 01571 01586 01599 01631 01680 01700 01764 01770 01806 01838 01847 01848 01851 01854 01862 01863 01866 01880 01887 01967 01971 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.