Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16139 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16139		Issue :	FINAL
	Detected Date:	30/06/2009		Detected Time:	16:28
	Start Date:	30/06/2009		Start Time:	16:00
	Actual Clear Date:	01/07/2009		Actual Clear Time:	03:55
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01904

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System Time Stamp: 01/07/2009 07:25

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16139 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16139		Issue :	11
	Detected Date:	30/06/2009		Detected Time:	16:28
	Start Date:	30/06/2009		Start Time:	16:00
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	06:55
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 03:55, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01904

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System Time Stamp: 01/07/2009 04:50

Broadband Incident Report : WESTERHAM MUX 101 : LOSS OF SERVICE : Reference 16156 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16156		Issue :	FINAL
	Detected Date:	30/06/2009		Detected Time:	19:07
	Start Date:	30/06/2009		Start Time:	19:00
	Actual Clear Date:	30/06/2009		Actual Clear Time:	22:55
	Incident Headline:	WESTERHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a power cycle. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01959

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System Time Stamp: 01/07/2009 02:06

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16139 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16139		Issue :	10
	Detected Date:	30/06/2009		Detected Time:	16:28
	Start Date:	30/06/2009		Start Time:	16:00
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	05:00
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01904

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System Time Stamp: 01/07/2009 01:17

Broadband Incident Report : : WESTERHAM MUX 101 : LOSS OF SERVICE : Reference 16156 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16156		Issue :	5
	Detected Date:	30/06/2009		Detected Time:	19:07
	Start Date:	30/06/2009		Start Time:	19:00
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	02:00
	Incident Headline:	: WESTERHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 22:55, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01959

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System Time Stamp: 30/06/2009 23:05

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16139 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16139		Issue :	9
	Detected Date:	30/06/2009		Detected Time:	16:28
	Start Date:	30/06/2009		Start Time:	16:00
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	01:00
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01904

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/06/2009 22:59

Broadband Incident Report : : WESTERHAM MUX 101 : LOSS OF SERVICE : Reference 16156 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16156		Issue :	4
	Detected Date:	30/06/2009		Detected Time:	19:07
	Start Date:	30/06/2009		Start Time:	19:00
	Anticipated Clear Date:	30/06/2009		Anticipated Clear Time:	23:00
	Incident Headline:	: WESTERHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01959

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/06/2009 22:07