Broadband Incident Report : : BIRMINGHAM 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE : Reference 40941 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40941		Issue :	FINAL
	Detected Date:	20/11/2012		Detected Time:	10:30
	Start Date:	20/11/2012		Start Time:	10:30
	Actual Clear Date:	20/11/2012		Actual Clear Time:	11:11
	Incident Headline:	: BIRMINGHAM 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored upon completion of IP pool address reconfiguration. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 012144 01239 01242 01269 01407 01437 01443 01446 01452 01453 01455 01497 01531 01538 01550 01568 01570 01600 01604 01608 01630 01633 01639 01646 01656 01684 01685 01686 01758 01782 01785 01788 01789 01792 01832 01873 01874 01905 01922 01939 01948 01952 01962 01970 01993 0247626 0247627 0247640 0247672 0247676 0292019 0292033 0292037 0292040 0292045 0292046 0292047 0292048 0292049 0292083 0292090 0292047 0292048
	Duration:	0 days 00 hours 41 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE : Reference 40946 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40946		Issue :	FINAL
	Detected Date:	20/11/2012		Detected Time:	11:14
	Start Date:	20/11/2012		Start Time:	11:12
	Actual Clear Date:	20/11/2012		Actual Clear Time:	11:33
	Incident Headline:	: BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 11:33 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01273 01323 01435 01798 LLSD0 01323 01435 01798
	Duration:	0 days 00 hours 21 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE : Reference 40941 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40941		Issue :	2
	Detected Date:	20/11/2012		Detected Time:	10:30
	Start Date:	20/11/2012		Start Time:	10:30
	Anticipated Clear Date:	20/11/2012		Anticipated Clear Time:	12:31
	Next Update Date:	20/11/2012		Next Update Time:	12:45
	Incident Headline:	: BIRMINGHAM 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Configuration changes have been made and testing is being carried out.
	Dialling Codes Affected:	01162 012144 01239 01242 01269 01407 01437 01443 01446 01452 01453 01455 01497 01531 01538 01550 01568 01570 01600 01604 01608 01630 01633 01639 01646 01656 01684 01685 01686 01758 01782 01785 01788 01789 01792 01832 01873 01874 01905 01922 01939 01948 01952 01962 01970 01993 0247626 0247627 0247640 0247672 0247676 0292019 0292033 0292037 0292040 0292045 0292046 0292047 0292048 0292049 0292083 0292090 0292047 0292048

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE : Reference 40946 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40946		Issue :	1
	Detected Date:	20/11/2012		Detected Time:	11:14
	Start Date:	20/11/2012		Start Time:	11:12
	Anticipated Clear Date:	20/11/2012		Anticipated Clear Time:	13:12
	Next Update Date:	20/11/2012		Next Update Time:	12:45
	Incident Headline:	: BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software. Next update 12.45
	Dialling Codes Affected:	01273 01323 01435 01798 LLSD0 01323 01435 01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE : Reference 40941 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40941		Issue :	1
	Detected Date:	20/11/2012		Detected Time:	10:30
	Start Date:	20/11/2012		Start Time:	10:30
	Anticipated Clear Date:	20/11/2012		Anticipated Clear Time:	12:30
	Next Update Date:	20/11/2012		Next Update Time:	11:45
	Incident Headline:	: BIRMINGHAM 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01162 012144 01239 01242 01269 01407 01437 01443 01446 01452 01453 01455 01497 01531 01538 01550 01568 01570 01600 01604 01608 01630 01633 01639 01646 01656 01684 01685 01686 01758 01782 01785 01788 01789 01792 01832 01873 01874 01905 01922 01939 01948 01952 01962 01970 01993 0247626 0247627 0247640 0247672 0247676 0292019 0292033 0292037 0292040 0292045 0292046 0292047 0292048 0292049 0292083 0292090 0292047 0292048

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : 17 BRAS COUNTRY-WIDE : LOSS OF SERVICE OVER RUNNING PEW : Reference 40911 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40911		Issue :	FINAL
	Detected Date:	20/11/2012		Detected Time:	06:31
	Start Date:	20/11/2012		Start Time:	06:00
	Actual Clear Date:	20/11/2012		Actual Clear Time:	08:05
	Incident Headline:	: 17 BRAS COUNTRY-WIDE : LOSS OF SERVICE OVER RUNNING PEW
	Incident Details:	On 20th November 2012 BT experienced some difficulties with an IP address allocation country-wide as result of planned work activity. The fault was upgraded within BT to a Serious Incident. The difficulty was as a result of a failure of an application.
	Closure Details:	Service has been restored as of 08:05 by completing: a software reconfiguration to re-allocate IP addresses. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 012144 01224 01229 01239 01241 01242 01250 01259 01261 01269 01289 01290 01292 01294 01301 01309 013122 013126 013131 013133 013134 013144 013145 013146 013147 013153 013155 013162 013165 01324 01333 01334 01337 01339 01343 01346 01349 01350 01356 01358 01360 01361 01368 01369 01381 01382 01383 01387 01389 01397 01407 01408 014120 014122 014123 014124 014133 014134 014142 014144 014156 014157 014158 014164 014176 014177 014181 014184 014195 01434 01436 01437 01443 01446 01450 01452 01453 01455 01461 01463 01464 01465 01466 01467 01471 01475 01478 01479 01497 01501 01505 01506 01531 01538 01539 01540 01542 01546 01550 01555 01556 01557 01561 01563 01568 01569 01570 01573 01575 01576 01577 01578 01586 01592 01595 01599 01600 01604 01608 01620 01630 01633 01639 01644 01646 01651 01655 01656 01659 01665 01667 01669 01670 01674 01680 01681 01683 01684 01685 01686 01697 01698 01721 01738 01750 01758 01764 01768 01771 01776 01779 01782 01785 01786 01788 01789 01792 01806 01809 01821 01828 01832 01847 01851 01854 01855 01856 01857 01859 01862 01870 01873 01874 01875 01878 01879 01880 01887 01888 01890 01896 01899 01905 019121 019123 019142 019145 019149 019151 019152 019158 01922 01939 01946 01948 01950 01952 01957 01962 01970 01988 01993 0247626 0247627 0247640 0247672 0247676 0282076 0282175 0282587 0282589 0282826 0282827 0283084 0283086 0283750 0283751 0283752 0283753 0283882 0283888 0284063 0284272 0284273 0284278 0284375 0284377 0284481 0284482 0284484 0286634 0286638 0286773 0286865 0287083 0287084 0287131 0287133 0287134 0287138 0287141 0287186 0287188 0287946 0287954 0287964 0287965 0288167 0288289 0288772 0288775 0288776 0289020 0289022 0289028 0289029 0289030 0289034 0289038 0289039 0289040 0289045 0289046 0289047 0289050 0289058 0289059 0289060 0289061 0289062 0289065 0289066 0289067 0289068 0289070 0289071 0289072 0289073 0289076 0289079 0289081 0289082 0289083 0289084 0289087 0289091 0289187 0289262 0289332 0289334 0289335 0289336 0289442 0289445 0289447 0289508 0289751 0292019 0292033 0292037 0292040 0292045 0292046 0292047 0292048 0292049 0292083 0292090
	Duration:	0 days 02 hours 05 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : 17 BRAS COUNTRY-WIDE : LOSS OF SERVICE OVER RUNNING PEW : Reference 40911 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40911		Issue :	1
	Detected Date:	20/11/2012		Detected Time:	06:31
	Start Date:	20/11/2012		Start Time:	06:00
	Anticipated Clear Date:	20/11/2012		Anticipated Clear Time:	08:45
	Next Update Date:	20/11/2012		Next Update Time:	08:20
	Incident Headline:	: 17 BRAS COUNTRY-WIDE : LOSS OF SERVICE OVER RUNNING PEW
	Incident Details:	On 20 November 2012 BT experienced some difficulties with IP address allocation at a number of nodes across the country while completing planned work. The fault was upgraded within BT to a Serious Incident. The difficulty was as a result of an application failure.
	Progress Details:	Approximately two-thirds of end users have been returned to service by remote-reconfiguration. Work continues to restore remaining end-users and it hoped to be completed by 08:15.
	Dialling Codes Affected:	01162 012144 01224 01239 01241 01242 01259 01261 01269 01292 01294 01301 01309 013122 013126 013131 013133 013134 013144 013146 013147 01324 01333 01339 01343 01346 01349 01381 01382 01383 01387 01407 014156 014164 014176 014177 01436 01437 01443 01446 01450 01452 01453 01455 01461 01463 01465 01466 01467 01475 01478 01479 01497 01501 01505 01506 01531 01538 01550 01555 01556 01561 01563 01568 01570 01573 01576 01578 01586 01592 01595 01600 01604 01608 01630 01633 01639 01646 01656 01665 01667 01674 01680 01683 01684 01685 01686 01698 01721 01738 01758 01768 01776 01779 01782 01785 01786 01788 01789 01792 01828 01832 01847 01851 01854 01856 01862 01870 01873 01874 01875 01878 01880 01887 01890 01896 01905 019151 019152 019158 01922 01939 01946 01948 01952 01962 01970 01993 0247626 0247627 0247640 0247672 0247676 0283084 0283086 0283750 0283753 0284375 0284377 0284481 0284484 0286773 0286865 0287133 0287138 0287141 0287186 0287188 0287946 0287965 0288289 0288776 0289029 0289039 0289040 0289050 0289058 0289059 0289070 0289071 0289072 0289079 0289081 0289087 0289091 0289187 0289262 0289508 0289751 0292019 0292033 0292037 0292040 0292045 0292046 0292047 0292048 0292049 0292083 0292090 0292047 0292048 0292049 0292083

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.