Broadband Incident Report : : READING EDGE ROUTE SWITCH 17 : DEGRADED SERVICE : Reference 9970 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9970		Issue :	FINAL
	Detected Date:	20/02/2013		Detected Time:	13:54
	Start Date:	20/02/2013		Start Time:	13:50
	Actual Clear Date:	20/02/2013		Actual Clear Time:	14:15
	Incident Headline:	: READING EDGE ROUTE SWITCH 17 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Degraded service for 6662 Broadband users. Service was stabilised at 14:15 when correction was applied to incorrect static routes. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202 01208 01225 01243 01252 01256 01258 01264 01271 01278 01297 01326 01395 01409 01452 01453 01460 01489 01548 01598 01626 01635 01666 01672 01747 01752 01761 01794 01803 01823 01837 01844 01884 01934 01980 0238024 0238034 0238036 0238049 0238057 0238061 0238062 0238064 0238065 0238089 0238090 0239255 0238064 0238065
	Duration:	0 days 00 hours 25 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE ROUTE SWITCH 17 : DEGRADED SERVICE : Reference 9970 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9970		Issue :	1
	Detected Date:	20/02/2013		Detected Time:	13:54
	Start Date:	20/02/2013		Start Time:	13:50
	Anticipated Clear Date:	20/02/2013		Anticipated Clear Time:	17:50
	Next Update Date:	20/02/2013		Next Update Time:	15:05
	Incident Headline:	: READING EDGE ROUTE SWITCH 17 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded service for 6662 Broadband users. Completing initial diagnostics.
	Dialling Codes Affected:	01202 01208 01225 01243 01252 01256 01258 01264 01271 01278 01297 01326 01395 01409 01452 01453 01460 01489 01548 01598 01626 01635 01666 01672 01747 01752 01761 01794 01803 01823 01837 01844 01884 01934 01980 0238024 0238034 0238036 0238049 0238057 0238061 0238062 0238064 0238065 0238089 0238090 0239255 0238064 0238065

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE : Reference 9431 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9431		Issue :	FINAL
	Detected Date:	18/02/2013		Detected Time:	15:27
	Start Date:	18/02/2013		Start Time:	15:22
	Actual Clear Date:	20/02/2013		Actual Clear Time:	02:43
	Incident Headline:	: LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was fully restored at 02:43 by replacing a length of cable which was accidentally damaged by a third party. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206
	Duration:	1 days 11 hours 21 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE : Reference 9431 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9431		Issue :	9
	Detected Date:	18/02/2013		Detected Time:	15:27
	Start Date:	18/02/2013		Start Time:	15:22
	Anticipated Clear Date:	20/02/2013		Anticipated Clear Time:	04:00
	Next Update Date:	20/02/2013		Next Update Time:	04:30
	Incident Headline:	: LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	We expect to commence jointing on the 16 fibre cable from 01:00. Ends of the old cable have been prepared to allow jointing to commence once the cable has been pulled through. Estimated restoration time is 04:00. Next update 04:30.
	Dialling Codes Affected:	01206

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE : Reference 9431 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9431		Issue :	8
	Detected Date:	18/02/2013		Detected Time:	15:27
	Start Date:	18/02/2013		Start Time:	15:22
	Anticipated Clear Date:	20/02/2013		Anticipated Clear Time:	00:00
	Next Update Date:	20/02/2013		Next Update Time:	00:00
	Incident Headline:	: LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing. Cable is being replaced in several areas and joints will need to be built. We expect some services to start to restore soon after midnight. Next update 00:00
	Dialling Codes Affected:	01206

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE : Reference 9431 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9431		Issue :	7
	Detected Date:	18/02/2013		Detected Time:	15:27
	Start Date:	18/02/2013		Start Time:	15:22
	Anticipated Clear Date:	19/02/2013		Anticipated Clear Time:	23:00
	Next Update Date:	19/02/2013		Next Update Time:	19:00
	Incident Headline:	: LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Excavation work was completed at 13:30 and the ducts cleared ready for pulling in two lengths of cable and sub-duct. Estimated time to have the cables in ready to prepare for jointing is about 3 hours. The next update will be issued at 19:00.
	Dialling Codes Affected:	01206

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE : Reference 9431 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9431		Issue :	6
	Detected Date:	18/02/2013		Detected Time:	15:27
	Start Date:	18/02/2013		Start Time:	15:22
	Anticipated Clear Date:	19/02/2013		Anticipated Clear Time:	23:00
	Next Update Date:	19/02/2013		Next Update Time:	16:30
	Incident Headline:	LAYER-DE-LA-HAYE MUX 101 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The damage area has been excavated and the cable gang are preparing to pulling a new cable ready for change over. Next update will be at 16:30 or sooner if significant progress made. Estimated time of repair is not known at present.
	Dialling Codes Affected:	01206

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.