Broadband Incident Report : : READING EDGE ROUTE SWITCH 17 : DEGRADED SERVICE : Reference 9970 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9970		Issue :	1
	Detected Date:	20/02/2013		Detected Time:	13:54
	Start Date:	20/02/2013		Start Time:	13:50
	Anticipated Clear Date:	20/02/2013		Anticipated Clear Time:	17:50
	Next Update Date:	20/02/2013		Next Update Time:	15:05
	Incident Headline:	: READING EDGE ROUTE SWITCH 17 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded service for 6662 Broadband users. Completing initial diagnostics.
	Dialling Codes Affected:	01202 01208 01225 01243 01252 01256 01258 01264 01271 01278 01297 01326 01395 01409 01452 01453 01460 01489 01548 01598 01626 01635 01666 01672 01747 01752 01761 01794 01803 01823 01837 01844 01884 01934 01980 0238024 0238034 0238036 0238049 0238057 0238061 0238062 0238064 0238065 0238089 0238090 0239255 0238064 0238065

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.