AAISP BT Incident Reports & Planned Work

Friday, May 15, 2015

Broadband Incident Report : ADSL : SOUTH RAUCEBY MUX 301 : PARTIAL LOSS OF SERVICE (CI) : Reference 20078 : Issue FINAL :

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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

20078

Issue :

FINAL

Detected Date:

14/05/2015

Detected Time:

12:49

Start Date:

14/05/2015

Start Time:

12:49

Actual Clear Date:

15/05/2015

Actual Clear Time:

15:53

Incident Headline:

ADSL : SOUTH RAUCEBY MUX 301 : PARTIAL LOSS OF SERVICE (CI)

Incident Details:

Some of your Broadband services may have experienced a loss of service.

Closure Details:

Service fully restored at 15:10 after configuration changes were made by the provisioning team. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01529

Duration:

1 days 03 hours 04 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SOUTH RAUCEBY MUX 301 : PARTIAL LOSS OF SERVICE (CI) : Reference 20078 : Issue 9 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

20078

Issue :

Detected Date:

14/05/2015

Detected Time:

12:49

Start Date:

14/05/2015

Start Time:

12:49

Anticipated Clear Date:

15/05/2015

Anticipated Clear Time:

18:00

Next Update Date:

15/05/2015

Next Update Time:

18:00

Incident Headline:

: SOUTH RAUCEBY MUX 301 : PARTIAL LOSS OF SERVICE (CI)

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Following further card changes on the mux we are still seeing issues on this bearer. Technical Services are continuing to investigate. Root cause and estimated time of repair are unknown at present. Next update will be issued once Technical Services completes their investigations or sooner with a significant development.

Dialling Codes Affected:

01529

Broadband Incident Report : ADSL : SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE : Reference 20255 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

20255

Issue :

FINAL

Detected Date:

15/05/2015

Detected Time:

11:07

Start Date:

15/05/2015

Start Time:

11:07

Actual Clear Date:

15/05/2015

Actual Clear Time:

12:20

Incident Headline:

ADSL : SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE

Incident Details:

Loss of internet services for 401 Broadband customers.

Closure Details:

Customer service restored to 268 of the 401 customer at 12:20, following a change of hardware at South Rauceby. The loss of service for the remaining 133 customers is being managed on IMT20078/15. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01529

Duration:

0 days 01 hours 13 minutes

Broadband Incident Report : : SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE : Reference 20255 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

20255

Issue :

Detected Date:

15/05/2015

Detected Time:

11:07

Start Date:

15/05/2015

Start Time:

11:07

Anticipated Clear Date:

15/05/2015

Anticipated Clear Time:

14:00

Next Update Date:

15/05/2015

Next Update Time:

14:00

Incident Headline:

: SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

An engineer is on site co-oping with Technical Services to change out hardware. Estimated time of repair is unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.

Dialling Codes Affected:

01529

Broadband Incident Report : ADSL : MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE : Reference 20213 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

20213

Issue :

FINAL

Detected Date:

15/05/2015

Detected Time:

09:08

Start Date:

15/05/2015

Start Time:

09:08

Actual Clear Date:

15/05/2015

Actual Clear Time:

11:25

Incident Headline:

ADSL : MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE

Incident Details:

Loss of internet services for 3922 Broadband customers.

Closure Details:

Customer service fully restored at 11:25 following the removal of a micro-bend on the transmit fibre in the Optical Fibre rack at Newcastle. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01289	01434	01661	01665	01668
01669	01670	To Fo

Duration:

0 days 02 hours 17 minutes

Broadband Incident Report : : MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE : Reference 20213 : Issue 6 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

20213

Issue :

Detected Date:

15/05/2015

Detected Time:

09:08

Start Date:

15/05/2015

Start Time:

09:08

Anticipated Clear Date:

15/05/2015

Anticipated Clear Time:

17:00

Next Update Date:

15/05/2015

Next Update Time:

16:00

Incident Headline:

: MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Loss of internet services for {3922} Broadband customers across 20 muxes. : The transmission operational team are co-oping with an engineer in Newcastle and another is expected to arrive at Morpeth within the next 5 minutes. Spares have also been ordered and we are awaiting an ETA. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.

Dialling Codes Affected:

01289	01434	01661	01665	01668
01669	01670	To Fo

Broadband Incident Report : : SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE : Reference 20255 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

20255

Issue :

Detected Date:

15/05/2015

Detected Time:

11:07

Start Date:

15/05/2015

Start Time:

11:07

Anticipated Clear Date:

15/05/2015

Anticipated Clear Time:

13:07

Next Update Date:

15/05/2015

Next Update Time:

12:07

Incident Headline:

: SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01529

AAISP BT Incident Reports & Planned Work

Friday, May 15, 2015

Broadband Incident Report : ADSL : SOUTH RAUCEBY MUX 301 : PARTIAL LOSS OF SERVICE (CI) : Reference 20078 : Issue FINAL :

Broadband Incident Report : : SOUTH RAUCEBY MUX 301 : PARTIAL LOSS OF SERVICE (CI) : Reference 20078 : Issue 9 :

Broadband Incident Report : ADSL : SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE : Reference 20255 : Issue FINAL :

Broadband Incident Report : : SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE : Reference 20255 : Issue 3 :

Broadband Incident Report : ADSL : MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE : Reference 20213 : Issue FINAL :

Broadband Incident Report : : MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE : Reference 20213 : Issue 6 :

Broadband Incident Report : : SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE : Reference 20255 : Issue 1 :

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