Broadband Incident Report : ADSL : MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE : Reference 20213 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20213		Issue :	FINAL
	Detected Date:	15/05/2015		Detected Time:	09:08
	Start Date:	15/05/2015		Start Time:	09:08
	Actual Clear Date:	15/05/2015		Actual Clear Time:	11:25
	Incident Headline:	ADSL : MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 3922 Broadband customers.
	Closure Details:	Customer service fully restored at 11:25 following the removal of a micro-bend on the transmit fibre in the Optical Fibre rack at Newcastle. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01289 01434 01661 01665 01668 01669 01670 To Fo
	Duration:	0 days 02 hours 17 minutes

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