Broadband Incident Report : : MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE : Reference 20213 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20213		Issue :	6
	Detected Date:	15/05/2015		Detected Time:	09:08
	Start Date:	15/05/2015		Start Time:	09:08
	Anticipated Clear Date:	15/05/2015		Anticipated Clear Time:	17:00
	Next Update Date:	15/05/2015		Next Update Time:	16:00
	Incident Headline:	: MULTIPLE MUXES NEWCASTLE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {3922} Broadband customers across 20 muxes. : The transmission operational team are co-oping with an engineer in Newcastle and another is expected to arrive at Morpeth within the next 5 minutes. Spares have also been ordered and we are awaiting an ETA. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01289 01434 01661 01665 01668 01669 01670 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.