Broadband Incident Report : ADSL :[ST GERMANS]: MUX 001 : LOSS OF SERVICE : Reference 25999 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25999		Issue :	1
	Detected Date:	18/06/2015		Detected Time:	12:00
	Start Date:	18/06/2015		Start Time:	11:50
	Anticipated Clear Date:	19/06/2015		Anticipated Clear Time:	12:00
	Next Update Date:	19/06/2015		Next Update Time:	12:00
	Incident Headline:	ADSL :[ST GERMANS]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01503

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ST GERMANS]: MUX 001 : LOSS OF SERVICE : Reference 26006 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26006		Issue :	1
	Detected Date:	18/06/2015		Detected Time:	12:00
	Start Date:	18/06/2015		Start Time:	11:50
	Anticipated Clear Date:	19/06/2015		Anticipated Clear Time:	12:00
	Next Update Date:	19/06/2015		Next Update Time:	12:00
	Incident Headline:	ADSL :[ST GERMANS]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01503

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE : Reference 26003 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26003		Issue :	1
	Detected Date:	18/06/2015		Detected Time:	12:00
	Start Date:	18/06/2015		Start Time:	11:50
	Anticipated Clear Date:	19/06/2015		Anticipated Clear Time:	12:00
	Next Update Date:	19/06/2015		Next Update Time:	12:00
	Incident Headline:	ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01579

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES IRELAND : Reference 25476 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25476		Issue :	FINAL
	Detected Date:	16/06/2015		Detected Time:	09:24
	Start Date:	16/06/2015		Start Time:	09:24
	Actual Clear Date:	16/06/2015		Actual Clear Time:	09:58
	Incident Headline:	MULTIPLE MUXES IRELAND
	Incident Details:	Loss of internet services for 7152 Broadband customers.
	Closure Details:	The root cause for this incident was a transmission failure in Manchester, managed on IMT25480/15. Customer service was restored at 09:58 following remote actions by the 21CN Transmission operational team. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01432 01524 01568 01580 01584 01989 0282764 0283082 0283085 0283750 0283831 0284481 0286634 0286638 0286862 0286864 0288075 0288284 0288289 0288954 To Fo
	Duration:	0 days 00 hours 34 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES IRELAND : Reference 25476 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25476		Issue :	2
	Detected Date:	16/06/2015		Detected Time:	09:24
	Start Date:	16/06/2015		Start Time:	09:24
	Anticipated Clear Date:	16/06/2015		Anticipated Clear Time:	11:24
	Next Update Date:	16/06/2015		Next Update Time:	10:43
	Incident Headline:	MULTIPLE MUXES IRELAND
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01432 01524 01568 01580 01584 01989 0282764 0283082 0283085 0283750 0283831 0284481 0286634 0286638 0286862 0286864 0288075 0288284 0288289 0288954 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SHETLAND : LOSS OF SERVICE : Reference 25268 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25268		Issue :	FINAL
	Detected Date:	15/06/2015		Detected Time:	02:02
	Start Date:	15/06/2015		Start Time:	02:02
	Actual Clear Date:	15/06/2015		Actual Clear Time:	05:42
	Incident Headline:	ADSL : SHETLAND : LOSS OF SERVICE
	Incident Details:	Loss of internet services for {2000} Broadband customers - Repeat notification.
	Closure Details:	Retrospective report. Initially this was thought to be part of a planned work but it has been identified that the service loss has been caused by configuration change that occurred at 02:02 and caused the outage. Broadband team have reversed the configuration to restore service by 05:42 - Repeat notification. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01595 01806 01950 01957
	Duration:	0 days 03 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHETLAND : LOSS OF SERVICE : Reference 25268 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25268		Issue :	INITIAL/FINAL
	Detected Date:	15/06/2015		Detected Time:	02:02
	Start Date:	15/06/2015		Start Time:	02:02
	Actual Clear Date:	15/06/2015		Actual Clear Time:	05:42
	Incident Headline:	: SHETLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Retrospective report. Initially this was thought to be part of a planned work but it has been identified that the service loss has been caused by configuration change that occurred at 02:02 and caused the outage. Broadband team have reversed the configuration to restore service by 05:42. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01595 01806 01950 01957
	Duration:	0 days 03 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.