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BT Wholesale - Broadband Incident Report | |||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||
BT Incident Reference: | 1978 | Issue : | FINAL | ||||
Detected Date: | 25/01/2008 | Detected Time: | 17:06 | ||||
Start Date: | 25/01/2008 | Start Time: | 16:51 | ||||
Actual Clear Date: | 25/01/2008 | Actual Clear Time: | 18:40 | ||||
Incident Headline: | : OSWESTRY MSAN 302 : DEGRADED SERVICE | ||||||
Incident Details: | Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues. | ||||||
Progress Details: | Service has been restored by completing a power cycle of NIM and HSIML cards. BT regrets any inconvenience this may have caused. | ||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/01/2008 19:05
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