Broadband SERIOUS Incident Report : BOLTON NODE 2 : LOSS OF SERVICE : Reference 10855 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10855		Issue :	7
	Detected Date:	27/04/2009		Detected Time:	15:15
	Start Date:	27/04/2009		Start Time:	15:14
	Anticipated Clear Date:	27/04/2009		Anticipated Clear Time:	21:40
	Incident Headline:	BOLTON NODE 2 : LOSS OF SERVICE
	Incident Details:	On 27/04/09, BT experienced some difficulties with an Bolton Node 2 The fault was identified at 15.14 and and was upgraded within BT to a SI. The difficulty was as a result of a card failure.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 19.47, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01229 01253 01254 01255 01257 01282 01539 016121 016127 016128 016134 016135 016149 016163 016164 016165 016166 016170 016172 016174 016176 016177 016179 016195 016197 01706 01772 01942 LLLC0 01772 01942

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/04/2009 19:54