Tuesday, September 22, 2009

Broadband Incident Report : ESR8 BIRMINGHAM 5 : LOSS OF SERVICE : Reference 23025 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23025   Issue : FINAL  
  Detected Date: 21/09/2009   Detected Time: 23:31  
  Start Date: 21/09/2009   Start Time: 23:16  
  Actual Clear Date: 21/09/2009   Actual Clear Time: 23:17  
     
  Incident Headline: ESR8 BIRMINGHAM 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseat
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/09/2009 00:18

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