Broadband Incident Report : : NCHGAR6 READING : LOSS OF RESILIENCE : Reference 23219 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23219		Issue :	FINAL
	Detected Date:	23/09/2009		Detected Time:	22:54
	Start Date:	23/09/2009		Start Time:	22:52
	Actual Clear Date:	24/09/2009		Actual Clear Time:	02:40
	Incident Headline:	: NCHGAR6 READING : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 24/09/2009 04:42