Thursday, September 24, 2009

Broadband Incident Report : : NCHGAR6 READING : LOSS OF RESILIENCE : Reference 23219 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23219   Issue : FINAL  
  Detected Date: 23/09/2009   Detected Time: 22:54  
  Start Date: 23/09/2009   Start Time: 22:52  
  Actual Clear Date: 24/09/2009   Actual Clear Time: 02:40  
     
  Incident Headline: : NCHGAR6 READING : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 24/09/2009 04:42

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