Wednesday, September 23, 2009

Broadband Incident Report : : HOMEGATEWAY 1 FOR SODEXHO LTD SERVICE PROVIDER : DEGRADE OF SERVICE : Reference 23065 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23065   Issue : 6  
  Detected Date: 22/09/2009   Detected Time: 11:16  
  Start Date: 22/09/2009   Start Time: 11:16  
  Anticipated Clear Date: 23/09/2009   Anticipated Clear Time: 18:31  
     
  Incident Headline: : HOMEGATEWAY 1 FOR SODEXHO LTD SERVICE PROVIDER : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site and Operational teams are carrying out remote diagnostics.
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Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/09/2009 17:38

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