Broadband Incident Report : : HOMEGATEWAY 1 FOR SODEXHO LTD SERVICE PROVIDER : DEGRADE OF SERVICE : Reference 23065 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23065		Issue :	6
	Detected Date:	22/09/2009		Detected Time:	11:16
	Start Date:	22/09/2009		Start Time:	11:16
	Anticipated Clear Date:	23/09/2009		Anticipated Clear Time:	18:31
	Incident Headline:	: HOMEGATEWAY 1 FOR SODEXHO LTD SERVICE PROVIDER : DEGRADE OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site and Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/09/2009 17:38