Thursday, July 8, 2010

Broadband Incident Report : : HOMEGATEWAY 0 FOR BIRMINGHAM CITY COUNCIL ISP : LOSS OF SERVICE : Reference 19109 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19109   Issue : FINAL  
  Detected Date: 08/07/2010   Detected Time: 03:43  
  Start Date: 08/07/2010   Start Time: 03:12  
  Actual Clear Date: 08/07/2010   Actual Clear Time: 10:00  
     
  Incident Headline: : HOMEGATEWAY 0 FOR BIRMINGHAM CITY COUNCIL ISP : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change
This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/07/2010 10:12

No comments: