Broadband Incident Report : : ERX14 KINGSTON : DEGRADED SERVICE : Reference 5069 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5069		Issue :	FINAL
	Detected Date:	14/02/2011		Detected Time:	17:39
	Start Date:	14/02/2011		Start Time:	17:38
	Actual Clear Date:	14/02/2011		Actual Clear Time:	19:20
	Incident Headline:	: ERX14 KINGSTON : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 19:20; by completing: A change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 01 hours 42 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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