Monday, June 4, 2012

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 19679 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19679   Issue : 2  
  Detected Date: 04/06/2012   Detected Time: 09:20  
  Start Date: 04/06/2012   Start Time: 09:15  
  Anticipated Clear Date: 04/06/2012   Anticipated Clear Time: 15:30  
  Next Update Date: 04/06/2012   Next Update Time: 13:35  
     
  Incident Headline: : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Degraded internet services for 4272 Broadband end-users. Spare card ordered from the stores, estimated time of arrival 12:35. Next update will be at 13:35
 
  Dialling Codes Affected:
0116201273013230134201403
0142401435014440179701825
0189201903LLCM0LLLN0To Fo
0189201903
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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