Broadband Incident Report : : ILFORD EDGE ROUTE SWITCH 5 : LOSS OF SERVICE : Reference 677 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	677		Issue :	FINAL
	Detected Date:	09/01/2013		Detected Time:	09:58
	Start Date:	09/01/2013		Start Time:	09:56
	Actual Clear Date:	09/01/2013		Actual Clear Time:	10:58
	Incident Headline:	: ILFORD EDGE ROUTE SWITCH 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of internet services for 9525 Broadband end users. Service has been restored following a switchover of processor at 10:58. A post incident investigation will be completed by the vendor. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206 01227 01255 01263 01268 01277 01279 01303 01304 01322 01362 01371 01376 01424 01440 01449 01473 01474 01493 01553 01580 01603 01621 01622 01634 01638 01689 01702 01708 01728 01787 01795 01797 01842 01843 01892 01895 01920 01953 01959 01992 0203022 0203069 0203183 0203222 0203225 0203231 0203232 0203247 0203592 0207001 0207005 0207093 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0208208 0208216 0208245 0208257 0208265 0208270 0208281 0208292 0208294 0208305 0208320 0208331 0208345 0208350 0208365 0208418 0208440 0208441 0208449 0208450 0208452 0208465 0208469 0208478 0208491 0208493 0208501 0208502 0208503 0208508 0208514 0208518 0208523 0208524 0208527 0208529 0208531 0208532 0208550 0208553 0208554 0208559 0208691 0208692 0208694 0208801 0208803 0208807 0208808 0208830 0208850 0208859 0208884 0208885 0208887 0208911
	Duration:	0 days 01 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.