Broadband Incident Report : : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE : Reference 773 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	773		Issue :	3
	Detected Date:	10/01/2013		Detected Time:	02:41
	Start Date:	10/01/2013		Start Time:	02:34
	Anticipated Clear Date:	10/01/2013		Anticipated Clear Time:	06:45
	Next Update Date:	10/01/2013		Next Update Time:	06:45
	Incident Headline:	: NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been to site and reseated the hardware but service did not restore. Spare hardware due on site at 05.20. Another engineer has been tasked to site to fit the spare. No estimated time of arrival at present. Next update 06.45
	Dialling Codes Affected:	01327 01604

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.