Thursday, January 10, 2013

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 7 : LOSS OF SERVICE : Reference 782 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 782   Issue : FINAL  
  Detected Date: 10/01/2013   Detected Time: 03:18  
  Start Date: 10/01/2013   Start Time: 03:18  
  Actual Clear Date: 10/01/2013   Actual Clear Time: 03:20  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 7 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for Broadband end users between 03.18 and 03.20 due to unplanned restart. End-users are now re-connected. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201142011430114401158
0115901162012260124601302
0132501332013350134701423
0142701429014340147201507
0150901522015260152901535
0162301636016420165201670
0167301709017230174001748
0175401765017730177701845
0190401909019122019126019127
019141019143019151019154019159
01924019490196401977LLEM0
01924019490196401977
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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