Saturday, January 12, 2013

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 988 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 988   Issue : INITIAL/FINAL  
  Detected Date: 12/01/2013   Detected Time: 00:35  
  Start Date: 12/01/2013   Start Time: 00:31  
  Actual Clear Date: 12/01/2013   Actual Clear Time: 00:48  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 00:48 by completing a remote reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201142011430114401158
0115901205012260124601262
0130201388014000140501423
0143301469014720150701522
0152601529015350162301642
0167001673016770170901724
0175101759017650177301777
01904019123019128019138019141
0191510191540192401937
 
  Duration: 0 days 00 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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