Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 992 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	992		Issue :	1
	Detected Date:	12/01/2013		Detected Time:	04:44
	Start Date:	12/01/2013		Start Time:	04:44
	Anticipated Clear Date:	12/01/2013		Anticipated Clear Time:	06:00
	Next Update Date:	12/01/2013		Next Update Time:	06:00
	Incident Headline:	: SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software. Next update 06.00
	Dialling Codes Affected:	01132 01142 01143 01144 01158 01159 01205 01226 01246 01262 01302 01388 01400 01405 01423 01433 01469 01472 01507 01522 01526 01529 01535 01623 01642 01670 01673 01677 01709 01724 01751 01759 01765 01773 01777 01904 019123 019128 019138 019141 019151 019154 01924 01937

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.