Saturday, January 12, 2013

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 992 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 992   Issue : 1  
  Detected Date: 12/01/2013   Detected Time: 04:44  
  Start Date: 12/01/2013   Start Time: 04:44  
  Anticipated Clear Date: 12/01/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 12/01/2013   Next Update Time: 06:00  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer has completed a card change and is now in the process of updating the software. Next update 06.00  
  Dialling Codes Affected:
0113201142011430114401158
0115901205012260124601262
0130201388014000140501423
0143301469014720150701522
0152601529015350162301642
0167001673016770170901724
0175101759017650177301777
01904019123019128019138019141
0191510191540192401937
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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