Broadband Incident Report : : BUCKMINSTER MUX 302 : DEGRADED SERVICE : Reference 44560 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44560		Issue :	4
	Detected Date:	09/11/2013		Detected Time:	19:31
	Start Date:	09/11/2013		Start Time:	19:31
	Anticipated Clear Date:	10/11/2013		Anticipated Clear Time:	04:33
	Next Update Date:	10/11/2013		Next Update Time:	02:33
	Incident Headline:	: BUCKMINSTER MUX 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	The root cause of this failure has been proved to a fibre fault. A Precision test officer has been requested to site to progress restoration. His ETA to be advised when he has been allocated. Next update will be at 02:30 or sooner if significant progress made.
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.