Friday, November 8, 2013

Broadband Incident Report : : ##### - ##### : LOSS OF SERVICE : Reference 44395 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44395   Issue : 1  
  Detected Date: 08/11/2013   Detected Time: 02:29  
  Start Date: 08/11/2013   Start Time: 02:29  
  Anticipated Clear Date: 08/11/2013   Anticipated Clear Time: 05:30  
  Next Update Date: 08/11/2013   Next Update Time: 03:35  
     
  Incident Headline: : ##### - ##### : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for {257} Broadband end users. Root cause of this incident has been proved to a regrade failure. Next update will be at 03:30
 
  Dialling Codes Affected:
0118901202012430125601278
0129301342013440140401420
0144401483015480164301730
0173701803018370188401903
0196201984020848802086640208677
02086960208769020883502380320238039
02380420238055023805702380580238066
02380670238086023808702392290239273
023928502380870239229
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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