Friday, November 8, 2013

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE (FAILED PW230385) : Reference 44395 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44395   Issue : FINAL  
  Detected Date: 08/11/2013   Detected Time: 02:29  
  Start Date: 08/11/2013   Start Time: 02:29  
  Actual Clear Date: 08/11/2013   Actual Clear Time: 06:07  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE (FAILED PW230385)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 06:07, when the circuit was re-built across the network. This incident affected loss of internet services for {257} Broadband end users.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118901202012430125601278
0129301342013440140401420
0144401483015480164301730
0173701803018370188401903
0196201984020848802086640208677
02086960208769020883502380320238039
02380420238055023805702380580238066
02380670238086023808702392290239273
023928502380870239229
 
  Duration: 0 days 03 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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