Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 44395 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44395		Issue :	2
	Detected Date:	08/11/2013		Detected Time:	02:29
	Start Date:	08/11/2013		Start Time:	02:29
	Anticipated Clear Date:	08/11/2013		Anticipated Clear Time:	07:30
	Next Update Date:	08/11/2013		Next Update Time:	05:30
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. This incident has caused loss of internet services for {257} Broadband end users. Operational team are currently attempting to correct the failed re-grade. Next update at 05:30.
	Dialling Codes Affected:	01189 01202 01243 01256 01278 01293 01342 01344 01404 01420 01444 01483 01548 01643 01730 01737 01803 01837 01884 01903 01962 01984 0208488 0208664 0208677 0208696 0208769 0208835 0238032 0238039 0238042 0238055 0238057 0238058 0238066 0238067 0238086 0238087 0239229 0239273 0239285 0238087 0239229

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.